AIG and Valic - Valic was retirement account for CS at one time

The company names you never can remember!

AIG was the company that was "too big to fail" (and it failed). You had to help L- request her annuities. Not a big problem, but they seemed wilfully stupid and unforthcoming about info needed to process the request. Took two or three months for this simple request!

VALIC was owned by them. It was the retirement account for CS at one time. Worse than wilfully stupid about processing a simple request for a complete distribution. Lord! Back and forth on the phone with them for months--with their staff giving conflicting info and then the next one denying they ever would have said such a thing. Made you want to start drinking! Thankfully, CS switched to a different fund, and it then took about one week to get the distribution. Ha!